Shipping policy
1. Shipping Destinations
We ship from China to the countries and regions currently available at checkout. Available destinations may change as our logistics coverage changes. If your destination cannot be selected at checkout, we are not currently able to accept an order for delivery there.
2. Order Processing
Orders are normally prepared and handed to the carrier within 3 to 5 business days after payment is confirmed. Business days do not include weekends or public holidays.
Processing may take longer during holidays, high-volume periods, security reviews, address verification, or other exceptional circumstances. If a material delay occurs before shipment, we will contact you using the details provided with your order.
3. Shipping Rates and Free Shipping
Current standard shipping rates are:
- North America: USD 8.99;
- Europe: USD 14.99;
- Other currently available international destinations: USD 12.99.
Orders with an eligible merchandise subtotal of USD 199 or more qualify for free standard shipping. The qualifying amount is determined by the subtotal shown at checkout after discounts and before shipping charges, duties, and import taxes.
The shipping rate and any free-shipping eligibility displayed at checkout will apply to your order. Rates may be updated for future orders, but a change will not alter the shipping charge on an order already accepted.
4. Estimated Delivery Time
Standard international delivery is estimated at 10 to 15 business days after the order has been handed to the carrier. Together with the 3-to-5-business-day processing period, the normal estimated time from order confirmation to delivery is approximately 13 to 20 business days.
These timeframes are estimates, not guaranteed delivery dates. Customs processing, carrier disruptions, weather, public holidays, peak seasons, remote destinations, address problems, and other circumstances outside our reasonable control may cause delays.
5. Carriers and Tracking
We use international shipping providers appropriate for the destination and selected service. The specific carrier may vary and will not necessarily be known when an order is placed. When tracking is available, we will send the tracking details to the email address associated with the order after shipment.
6. Duties, Import Taxes, and DDP Shipping
Where duties and import taxes are displayed at checkout, they are collected in advance and the order will be shipped using a service that supports Delivered Duty Paid (DDP). Under DDP, we use the amount collected at checkout to arrange payment of applicable import duties and taxes through the carrier or customs process, so the customer should not normally be asked to pay those charges again on delivery.
Duty and import-tax calculations are estimates based on available product and destination information. Customs authorities make the final assessment. If a destination or order cannot be supported on a DDP basis, this will be stated at checkout or communicated before shipment. We will not knowingly change an accepted DDP order to a customer-paid import arrangement without informing the customer and obtaining agreement where required.
General sales tax or VAT is collected only where it is shown at checkout and we are legally required or authorized to collect it.
7. Address Changes and Delivery Problems
Please check the delivery address before submitting your order. If you notice an error, contact us immediately at theluxbaro@gmail.com. We will try to update an address before shipment, but we cannot guarantee changes after fulfillment has begun.
If a parcel is returned because the address supplied was incorrect or incomplete, delivery was repeatedly unsuccessful, or the parcel was not collected, contact us so that we can review the available options. Where permitted by law, any refund may exclude the original shipping charge and actual return-to-sender costs after the parcel is received and inspected. This does not apply when the problem was caused by our error or the carrier acting on our behalf.
8. Delayed or Lost Parcels
If tracking has not updated for an unusual period or the parcel has not arrived within the estimated timeframe, contact us with your order number. We will review the tracking information and open an investigation with the carrier where appropriate.
If the carrier confirms that the parcel was lost, we will offer an appropriate replacement or refund. Investigation times depend on the carrier and destination, but we will keep you informed. Your mandatory consumer rights remain unaffected.
9. Damaged, Incorrect, or Incomplete Deliveries
Please inspect the order after delivery. If an item arrives damaged, incorrect, or incomplete, contact us promptly and preferably within 7 days of delivery at theluxbaro@gmail.com. Include your order number, a description of the issue, and clear photographs or video of the item, packaging, and shipping label where reasonably available.
We will review the information and provide an appropriate solution under our Return and Refund Policy, such as a replacement, partial refund, full refund, or an authorized return. You do not need to obtain a written statement from the carrier before contacting us. Reporting after 7 days does not remove any mandatory consumer right that applies to a genuine product or delivery problem.
10. Customs Delays or Holds
International parcels may be inspected, delayed, or held by customs. We will provide reasonable assistance and shipping documents when requested. Customs decisions and processing times are outside our direct control, but we will not use this section to avoid responsibility for inaccurate information or documents supplied by us, or for rights that cannot legally be excluded.
11. Refused Shipments
Please contact us before refusing a shipment. If a parcel is refused for a reason unrelated to our error, a confirmed product problem, or a mandatory consumer right, and is returned to us, any refund will be assessed after the parcel is received and inspected. Where permitted by law, the refund may exclude the original shipping charge and actual return costs. If we fail to ship using the DDP arrangement stated at checkout, causing the customer to be asked to pay duties again on delivery and to refuse the parcel for that reason, we will bear the related original shipping and return costs and will not deduct them from the customer’s refund.
12. Contact Us
For shipping questions, contact:
The Lux Baro
Email: theluxbaro@gmail.com
Please include your order number when contacting us about an existing order.